Days: Monday to Friday
Hours: 9am to 5:30pm (37.5 hours per week).
Pay Rate: £9p/h - £9.50p/h
Reporting to: Logistics Manager
This is a contract assignment until 24th December, immediate starts.
This role will be very busy one, based in a quiet working environment. The successful candidate will have a flexible attitude and must be able to work well in a team but also be self-motivated and able to use initiative; have excellent communication skills on the phone and by email; be organised, thorough and meticulous in attention to detail; be a problem solver and be able to keep calm under pressure.
Main duties & responsibilities:
Sales Order Processing:
- Processing sales orders incoming from customers and sales team on SAP
- Check and confirm all incoming orders through the website and make ready for shipping
- Liaise with customers on lead times and delivery status on their orders
- Liaise with customers for payment of their orders where the customer has no account or is over the credit limit
- Liaise with Logistics team on all orders requiring special attention
- Liaise with Logistics team on all orders changed or cancelled after initial processing
Sales Order Progressing
- Ongoing liaison with customers where payment is required prior to delivery
- Assist customers with order tracking and work with the couriers to resolve problems
- Rectify mistakes on processing and order specification
Communication:
- Liaise with Sales and Technical where appropriate to accurately process orders
- Liaise with Logistics where necessary
- Liaise with customers to provide a high standard of customer service
Qualifications / Skills
- Good administration skills (Microsoft Office)
- Good communication and telephone skills
- Professional and respectful at all times
- Dress appropriately for your position
- Ensure punctuality at the start of the working day while keeping to your specified lunch breaks