Internal Account Manager
Newbury, Berkshire (Hybrid Working)
37.5 Hour per week (Mon, Tue, Thu)
Up to £27,000
Are you passionate about building strong customer relationships and driving sales in the vibrant IT industry? Our client, a forward-thinking company based in the lovely town of Newbury, Berkshire, is on the lookout for a Permanent Internal Account Manager to join their friendly and dynamic team.
If you’ve got experience in IT, love customer interaction, and thrive in a busy, target-driven environment, this could be your perfect next step! The role offers up to £27,000 and provides a fantastic opportunity to grow your career within a supportive company that values your skills and enthusiasm.
What you’ll be doing:
- Achieving monthly sales targets through engaging outbound calls and clever sales techniques, including upselling and cross-selling.
- Building and maintaining strong, lasting relationships with existing customers to boost loyalty and satisfaction.
- Managing accounts proactively — processing orders, raising invoices, following up on payments, and spotting opportunities for growth.
- Supporting the external sales team with sales forecasts, pipeline management, and follow-up on key quotations.
- Ensuring accurate and efficient order processing and timely fulfilment.
- Monitoring performance via KPIs such as sales metrics, dormant account reactivation, and order accuracy.
- Providing top-notch customer support by resolving queries and going the extra mile to delight clients.
- Maintaining up-to-date customer records within the CRM system and collaborating with internal teams for a seamless customer experience.
Ideal Candidate
- Proven experience in a customer-facing role, ideally within sales or account management in the IT sector.
- Excellent communication and interpersonal skills to build rapport with clients.
- Strong organisational abilities and keen time management.
- Confident with CRM systems and order processing software.
- Problem-solving mindset with a customer-centric approach.
- An independent worker who also enjoys team collaboration.
- Knowledge of the IT industry and distribution channels.
- Experience with sales forecasting and pipeline management techniques.
What’s in it for you?
- Competitive salary of up to £27,000, with scope for growth.
- Join a friendly, supportive team that values your skills and ideas.
- Work in a lovely location with good transport links in Newbury.
- Gain valuable experience in a rapidly evolving IT environment.
- Opportunities for professional development and career progression.
If you’re excited about this opportunity and think you’re the perfect fit, don’t hesitate—click 'Apply' now and let’s start your journey with this fantastic company today!