Job Title: Customer Care Coordinator
Location: Swindon
Term: Permanent
Salary: £17,000 - £18,000
Sector: Construction
Customer Care Coordinator Day to day tasks:
- Processing customer care requests from our customers
- Arranging inspections with house owners
- Reporting back inspection conclusions to house builders
- Quoting for coordinating remedial work if required
- Arranging materials and labour for carrying out the remedial work
- Liaising with our Contract Managers, house builders and home owners to agree a programme to carry out the remedial work
- Monitoring the work to a successful conclusion
- Recording the above information comprehensively on a CRM data base
- Collating and passing information to accounts for works to be invoiced
- Filing and archiving
- Answering phone calls and assisting callers or passing to the appropriate person
- Ad-hoc work to support Managers and the Director
Customer Care Coordinator candidate requirements:
- Hardworking; enthusiastic and highly motivated
- Background of working in the construction sector would be a big advantage
- Excellent oral and written communication skills are key
- Good team player with a positive attitude
- Flexible
- Self-motivated with the ability to work with the minimum of supervision
- Portray professionalism and commercial awareness
- Good presentation skills
- Educated to GCSE standard with a minimum of Grade C or above in Maths and English
- Accurate, numerate with excellent PC skills (Microsoft Office)
On invitation to interview, candidates will need to supply 2 references and evidence of qualifications.