This vacancy is now closed

Customer Care Coordinator - Wiltshire

£18,000 - Customer Service
Ref: 41 Date Posted: Thursday 31 May 2018
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Job Title:            Customer Care Coordinator

Location:            Swindon

Term:                 Permanent

Salary:               £17,000 - £18,000

Sector:                Construction


Customer Care Coordinator Day to day tasks:

  •          Processing customer care requests from our customers
  •          Arranging inspections with house owners
  •          Reporting back inspection conclusions to house builders
  •          Quoting for coordinating remedial work if required
  •          Arranging materials and labour for carrying out the remedial work
  •          Liaising with our Contract Managers, house builders and home owners to agree a programme to carry out the remedial work
  •          Monitoring the work to a successful conclusion
  •          Recording the above information comprehensively on a CRM data base
  • Collating and passing information to accounts for works to be invoiced
  • Filing and archiving
  • Answering phone calls and assisting callers or passing to the appropriate person
  • Ad-hoc work to support Managers and the Director

Customer Care Coordinator candidate requirements:

  • Hardworking; enthusiastic and highly motivated
  • Background of working in the construction sector would be a big advantage
  • Excellent oral and written communication skills are key
  • Good team player with a positive attitude
  • Flexible
  • Self-motivated with the ability to work with the minimum of supervision
  • Portray professionalism and commercial awareness
  • Good presentation skills
  • Educated to GCSE standard with a minimum of Grade C or above in Maths and English
  • Accurate, numerate with excellent PC skills (Microsoft Office)

On invitation to interview, candidates will need to supply 2 references and evidence of qualifications.