Customer Care Coordinator - Swindon

£18,500 - £21,000 per annum doe - Customer Service
Ref: 529 Date Posted: Monday 26 Jul 2021
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Job Title:                 Customer Care Coordinator

Location:                 Swindon

Term:                       Permanent

Salary:                    £19,000 per annum

 

Job Purpose

To provide support to the Customer Service team and co-ordinate the process from sale to fit for each of our customer’s products. You will be responsible for every aspect of ensuring we provide a seamless customer journey, which makes this an important, varied and demanding role.

 

Key Responsibilities

  • Handle enquiries from customers, obtaining appropriate contact information for any callback.
  • Assisting the Installation Planner to help ensure scheduling targets are hit. Whilst providing an understanding of what has being ordered and to provide confirmation of ship dates for urgent return work.
  • Liaise with the Customer Service Manager and colleagues to log any issue with the relevant department.
  • Liaise with various departments to ensure that orders are dispatched on time.
  • Maintain contact with the customers throughout process to ensure that the experience is as positive as possible.
  • Ensuring the CRM system is consistently updated with all communication and documentation.
  • Successfully manage any complaints and ensure that they are resolved in a timely and satisfactory way, without the need for escalation.
  • Any other reasonable duties specified by the Supervisor or Manager

Skill Requirements

  • Previous Customer Service experience
  • Retail Manufacturing Experience
  • Good knowledge of MS Office programmes
  • Team player
  • Ability to deal with customers with complaints
  • Professional telephone manner
  • Ability to multi-task and work under pressure
  • Work as part of a team and independently

Person Specification

  • Positive attitude.
  • A proactive approach to work.
  • Open to change in order to progress the business forward.
  • A desire to achieve and improve.
  • Self-motivated
  • An understanding of construction, product installation or design drawings will achieve a higher salary