Service Desk Operator - Berkshire

£18,000 - £19,000 per annum - Facilities
Ref: 250 Date Posted: Monday 18 Mar 2019
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Job Title

Service Desk Operator

Location

Wokingham, Berkshire

Reports to

Service Desk Manager

 

Company Profile

The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:

  • Facilities Services
  • Information Technology and Communication Services
  • Energy Management Services

 

Main Purpose of Job

To be part of a small team providing a Facilities Service Desk for all Clients, across their UK estates.  This involves direct telephone and email contact with the Customers and suppliers, who will be located in a number of sites throughout the country.

 

Key Tasks

  • Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
  • To take calls and emails from Customers, the staff occupying the buildings, being both helpful and polite
  • Utilise the software application and any other systems/applications deemed necessary to carry out the requirements of the job
  • Instruct suppliers to carry out work and monitor and manage them for event closure details
  • Update supplier contact details for each event as appropriate
  • Assist upkeep of supplier compliance/service records/certificates and allocation to the system
  • Ensure building and contact information is kept up to date and relevant
  • Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave

 

Attributes Required

Education

  • A good general education is essential

Training

  • No specified training is required although job holders must be able to demonstrate achievement in the areas of experience detailed below, which is likely in a number of cases to be through formalised training courses.
  • Full training and induction on the facility and systems will be given. System details will be supplied in due course

Experience (Essential)

  • Telephone operation in a business environment

Experience (Desirable)

  • Worked in a support services team environment or for a service company
  • May have worked in a call centre environment
  • Have a background in Facilities Management or Support Services

Aptitudes

  • Excellent phone manner (familiar with computer based telephony systems)
  • Highly Customer focused
  • “Can do” attitude

Character

  • Self-motivating and enthusiastic team player.
  • Flexible and hard working.
  • Willing to be involved in all aspects of the business.
  • Innovative and imaginative.
  • As a team player will contribute to team building and succession planning.
  • Ambitious, willing to grow and develop with the business

 

Key Terms

Salary

£18,500 - £19,000 per annum

Days of Work

8:30am-5:30pm, Monday to Friday

Benefits

25 days Holiday + Bank Holidays, Workplace Pension

 

Please Note

  • All details are provided for guidance only and do not necessarily limit the responsibilities of the job.
  • Some benefits indicated may only be available after a qualifying period.