Job Title: Order Manager
Location: Swindon
Term: Permanent
Sector: Manufacturing / Construction
Salary: £20,000 per annum
Order Manager Key Responsibilities
- This is a non-external customer-facing role focussed entirely on ‘back office’ order entry
- To interpret and manually enter sales orders into the various order management systems as required.
- Where products have changed or are input data not available, facilitate gaining approved replacement product set up.
- To work to an accuracy target of 100%, ensuring care, attention to detail and a meticulous approach.
- To work to the agreed entry priority list, as agreed with the team leader. Processing orders within 24 hours of notification
- Feeding back to the relevant sales team within 24 hours of receipt order when the order is incorrect or requires amending.
- Develop and maintain a ‘how-to’ order entry guide for all Sales & Design teams, accounting for any variations in order entry practices to support the 100% accuracy target.
- Input all prioritised orders accurately, to the agreed productivity/pace, and entirely in accordance with customer order entry requirements.
- Processing remedials with 24 hours of notification to meet production lead times.
- Report status regularly to the team leader.
- Identify and share opportunities for efficiency and improved productivity within the order entry process.
- Close liaison with key stakeholders to ensure handover information is accurate, inclusive, and allows unambiguous interpretation to allow order entry at 100% accuracy.
- Close liaison with the appointed ‘buddy checker’ who will check your work, feedback any issues or errors, and allow you to self-rectify any issues and learn from them as they arise.
Order Manager Skill Requirements
- The role requires drive, initiative and in-depth product knowledge - coming from a manufacturing or construction background would be preferred.
- A high level of communication and interpersonal skills is essential
- Excellent organisational and prioritisation skills, and able to work under pressure
- Able to maintain focus and concentrate within a busy and sometimes noisy office environment.
- Numerate and literate. Touch typing and/or ability to transpose/type accurately and at speed.
- Order entry experience or similar data entry is essential.
- Positive ‘can-do’ attitude, friendly and warm in nature.
- Always loves to be busy and productive, seeking out work where required.
- Self-motivated, demonstrating commitment, urgency and diligence.
- Passionate about customer service excellence and ensuring the customer’s needs are fully reflected in the orders handled.