JOB TITLE: Dispense Service Operator
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REPORTS TO: Regional Manager
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LOCATION: Field Based
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JOB PURPOSE:
To deliver stock to customers, provide excellent customer service, build long lasting customer relationships.
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KEY TASKS AND RESPONSIBILITIES:
- Liaise with the Regional Sales Co-ordinator (RSC) to ensure efficient service and delivery
- Ensure personal KPI’s and targets are met
- Build excellent and trusted customer relationship
- Be the face of the client Out of Home and display positive attitude/characteristics when representing the business
- Smart and tidy appearance at all times
- Manage COD and ensure banking completed daily
- Ensure all deliveries completed daily
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TECHNICAL SKILLS & KNOWLEDGE:
- Excellent people skills – good at building lasting relationships (E)
- Time management skills (D)
- Resourceful with good problem solving skills (D)
- Computer literate, MS Office (E)
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EXPERIENCE:
- Previous experience in a delivery role (D)
- Customer Service experience (E)
- Knowledge of pub/club/leisure sector (D)
- Remote working practices (D)
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PERSONAL CHARACTERISTICS:
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Essential
- Self motivated
- Conscientious
- Performance driven
- Strong interpersonal skills
- Flexibility / adaptability
- Open, honest and approachable
- Able to build relationships quickly and effectively across all levels
- Good communication skills
- Ability to work under pressure and achieve targets
- Team Player
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Desirable
- Proactive and energetic
- Positive / “get it done” attitude
- Friendly helpful personality
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