Field Service Engineer - Wiltshire

£32,000 - £34,000 per annum Company Van, Bonus Scheme plus further benefits - Engineering
Ref: 54 Date Posted: Monday 16 Apr 2018
Linkedin shareMore

Field Service Engineer

Home based covering the South

Full time - 8:30am to 5:00pm

Position reports to Service Supervisor

Job purpose:

To carry out maintenance and servicing, troubleshooting diagnosis, repairs and commissioning to UV Technology products.

Field Service Engineer Key responsibilities:

  • To carry out maintenance and service of water UV products
  • Trouble shoot to final repair (including root cause) on water UV products
  • To carry out repairs to water UV products
  • To perform Technical Help Desk Duties (Remotely and office based)
  • To commission new UV products
  • Train service engineers and our official service partners
  • Improving maintaining quality of service
  • To sort own accommodation / subsistence as required in normal duties
  • To seek up-sell opportunities where possible and build on customer relationships.
  • Ability to listen and analyse customer needs accurately in a fast paced environment.
  • Any other activities that the company deems reasonable.

Personal Profile:

  • Must be mature and domestically secure.
  • Able to work extended hours on occasions when required.
  • Willing to travel (including overseas/offshore) at short notice.
  • Must have clean or near clean driving license.

Field Service Engineer Specific Skills:

  • Remote based field service experience (Water industry experience desirable)
  • 17th edition trained.
  • Electrical engineering / installation qualification.
  • Mechanically competent
  • Understanding of industrial controllers and PLCs
  • Some exposure to Modbus (or similar industrial communications)
  • Good organisational and time management skills.
  • Excellent administration skills in preparing service reports, RAMS, etc. with attention to detail.
  • Mature, customer focused, responsible and self-reliant.
  • Complete finisher with a focus on detail and right first time attitude.
  • Exceptional customer service skills
  • Good communication skills (both verbally and written) and works well in a team environment.
  • Promote knowledge transfer to influence positive change and strengthen team performance.
  • Commercially aware

Computer Skills:

  • Must be fully capable of using MS Office software (Primarily Word and Excel)

Literacy and Numeracy:

  • Must have good literacy and numeracy skills to allow generation of documentation and interpretation of engineering data.

Business and Selling Skills:

  • Must have a good telephone manner for customer care support.

Management Ability:

  • Must have good personal timekeeping and prioritization skills.
  • The role will not be closely monitored (but will be supported) and so will demand personal discipline, flexibility, motivation and confidence.
  • Must have excellent interdepartmental skills and the ability to work with others to decide on multiple high priority demands and actions.