Customer Service Assistant - Wiltshire

£17,000 - £19,000 per annum - Customer Service
Ref: 110 Date Posted: Monday 18 Jun 2018
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JOB DESCRIPTION

Role:                                            Customer Service Assistant

Term:                                            Permanent

Sector:                                         Online Retail

Salary:                                          £17,000 - £19,000

Days:                                            Mon - Fri

Hours:                                           8:00am - 5:00pm

 

A fast paced on-line clothing retail company are seeking a skilled individual to join their Customer Service department. 

As an on-line market leader, our client is going through a sustained period of growth. Now entering into their ninth year, they have huge expansions planned in the coming years and they feel that now is a perfect opportunity to someone join their team for an exciting, long-term career.

The successful candidate will be looking to join a fast expanding organisation.

The role will be to assist with all customer queries, both online and over the phone. Your duties will include:

  • Professionally assist in all customer and account queries 
  • Deal with any issues that may arise
  • Working on own initiative is a must
  • Have a positive impact on your team
  • Thinking of fresh ideas for the business
  • Assisting Management with daily duties
  • Be pro-active and follow up on any sales leads

Candidate requirements:

  • Preferably have professional experience of selling on eBay, Amazon or other on-line marketplaces
  • Previous experience within a direct customer contact role (face to face or telephone)
  • Able to work independently and within a team
  • Enthusiastic about e-commerce and on-line sales
  • Good interpersonal skills with the ability to communicate effectively at different levels.
  • Computer and internet literate with common office software experience
  • Good at planning, prioritising, organising and multitasking
  • Excellent communication & organisation skills
  • Conscientious, friendly, respectful and self-motivated
  • Good judgement & decision making skills

Required experience

  • Customer Service (Minimum 1 year)
  • Retail knowledge
  • Having experience selling via Amazon and Ebay would be advantageous