JOB DESCRIPTION
Role: Customer Service Assistant
Term: Permanent
Sector: Online Retail
Salary: £17,000 - £19,000
Days: Mon - Fri
Hours: 8:00am - 5:00pm
A fast paced on-line clothing retail company are seeking a skilled individual to join their Customer Service department.
As an on-line market leader, our client is going through a sustained period of growth. Now entering into their ninth year, they have huge expansions planned in the coming years and they feel that now is a perfect opportunity to someone join their team for an exciting, long-term career.
The successful candidate will be looking to join a fast expanding organisation.
The role will be to assist with all customer queries, both online and over the phone. Your duties will include:
- Professionally assist in all customer and account queries
- Deal with any issues that may arise
- Working on own initiative is a must
- Have a positive impact on your team
- Thinking of fresh ideas for the business
- Assisting Management with daily duties
- Be pro-active and follow up on any sales leads
Candidate requirements:
- Preferably have professional experience of selling on eBay, Amazon or other on-line marketplaces
- Previous experience within a direct customer contact role (face to face or telephone)
- Able to work independently and within a team
- Enthusiastic about e-commerce and on-line sales
- Good interpersonal skills with the ability to communicate effectively at different levels.
- Computer and internet literate with common office software experience
- Good at planning, prioritising, organising and multitasking
- Excellent communication & organisation skills
- Conscientious, friendly, respectful and self-motivated
- Good judgement & decision making skills
Required experience
- Customer Service (Minimum 1 year)
- Retail knowledge
- Having experience selling via Amazon and Ebay would be advantageous