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Customer Contract Coordinator - Swindon

£10.15 per hour - Administration
Ref: 134 Date Posted: Monday 16 Jul 2018
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The purpose of this role is to participate in all aspects of Operations activity from cradle to grave including quotation, lease contract generation, amendment and termination for all Retail, National and International Key Account business. This is a customer focused role and central to the reputation of the brand.

Contract length - 5 Months


Work within a team of Customer Contract Coordinators who are responsible for the day to day Operations activity including Business Development Support and Contract Management, which includes but is not limited to:

  • Providing a first contact point for both internal and external customer via direct telephone contact, email and/or written correspondence;
  • Provide timely and accurate finance quotes for the full range of financial products in accordance with KPI’s and SLA’s;
  • Generate contractual documents for the full range of financial products in accordance with company procedures ensuring details are accurate and complete;
  • Process signed contract documents on the system and for payment of vehicle invoices including the maintenance of tracker spreadsheets and other company records; 
  • Quote for contractual early settlement, termination, insurance loss  and any contractual changes,
  • Issue contract change documentation to customers in accordance with company procedures ensuring all details are accurate and complete;
  • Process all approved requests for early settlement, termination, insurance loss  and any contractual changes and ensure the system and tracker spreadsheets accurately represent any changes;
  • Proactively manage the end-of-lease process for all vehicles including  communication with customers to ensure timely return and/or termination as appropriate, Take responsibility for accurate recording of the process on relevant tracker spreadsheets;
  • Address all customer service queries and complaints within agreed timescales, seeking approval and/or support from the Operations Team Leaders as required;
  • Administration of the Dealer Floorplan facility;
  • Work in collaboration with other departments to ensure the best possible service to both internal and external customers;
  • Raise Purchase Orders and reconcile inbound invoices;
  • Contribute to monthly reporting requirements by ensuring all tracker spreadsheets are completed with accurate and complete information
  • Work as part of an overall team to deliver both individual, team and department targets, sharing new ideas and ensuring best practice is established;
  • Assist the Operations Team Leaders in training and support of new colleagues as required;
  • Assist the Operations Team Leaders and the Head of Operations  in managing change, improving working practices and achieving maximum efficiency.

Candidate Requirements  

  • Ability to communicate effectively both in writing and verbally at all levels.
  • A strong team player with the ability to work under pressure and meet multiple deadlines.
  • Able to demonstrate a systematic and mature thought processes to managing your own workload.
  • Strong customer service focus.
  • Strong Microsoft excel skills including VLookups and pivot tables
  • Experience within the commercial vehicle leasing industry
  • Experience with SAP software
  • A Minimum of 5 GCSE's or equivalent 
  • Previous administration experience