Customer Care Coordinator - Wiltshire

£20,000 - £22,000 per annum - Construction
Ref: 183 Date Posted: Tuesday 13 Nov 2018
LinkedIn ShareShare
More

Job Title:            Customer Care Coordinator

Location:            Swindon

Term:                 Permanent

Salary:               £19,000 - £22,000 per annum

Sector:                Construction

Overview:

  • A busy role with lots of time spent on the telephone to customers
  • Must be a confident self-manager
  • Coordinating labour and materials
  • Arranging appointments and keeping a complex diary
  • Keeping detailed records using a simple CRM software

 

Customer Care Coordinator Day to day tasks:

  •          Processing customer care requests from our customers
  •          Arranging inspections with house owners
  •          Reporting back inspection conclusions to house builders
  •          Quoting for coordinating remedial work if required
  •          Arranging materials and labour for carrying out the remedial work
  •          Liaising with our Contract Managers, builders and home owners
  •          Monitoring the work to a successful conclusion
  •          Recording the above information comprehensively on a CRM data base
  •          Collating and passing information to accounts for works to be invoiced
  •          Filing and archiving
  •          Answering phone calls and assisting callers or passing to the appropriate person
  •          Ad-hoc work to support Managers and the Director


Customer Care Coordinator candidate requirements:

  •         Hardworking; enthusiastic and highly motivated
  •         Extremely organised and efficient 
  •         Background of working in the construction sector would be a big advantage
  •         Excellent oral and written communication skills are key
  •         Good team player with a positive attitude
  •         Flexible
  •         Self-motivated with the ability to work with the minimum of supervision
  •         Portray professionalism and commercial awareness
  •         Good presentation skills
  •         Educated to GCSE standard with a minimum of Grade C or above in Maths and English
  •         Accurate, numerate with excellent PC skills (Microsoft Office)


On invitation to interview, candidates will need to supply 2 references and evidence of qualifications.