Job Title: Client service executive
Salary: £18,000 - £18,500 per annum
Location: Swindon
Hours: 9:00AM-5:30PM
Main responsibilities
- Process client’s orders through to production in a timely manner.
- Ensure all relevant information is contained within the orders (eg. client purchase order, delivery details, etc).
- Manage own work in progress through the system, maintaining clear, relevant information is present (eg. logical job description, client references, production dates, etc).
- Prioritise orders and queries to ensure all deadlines are met as expected according to client requirements.
- Identify and highlight new client and special attention orders to ensure they follow the correct process through the whole production process.
- Work and communicate effectively with the wider teams of the company to ensure the smooth workflow of clients’ orders.
- Develop and maintain effective business relationships with clients and ensure all client queries are resolved.
Essential behaviours and skills
- Excellent and confident communication skills – face-to-face, telephone and written.
- Proficient and organised in processing of order and queries.
- Able to work well under pressure and deal with all queries in a calm, efficient and effective manner.
- Be an effective problem-solver and act under own initiative to identify the best way to resolve client’s queries.
- Consistently achieve specified targets of client orders to ensure work is carried out at maximum efficiency and cost-effectiveness (eg. minimal or no spoilage, cleanly closed jobs with no information outstanding).
- Experienced in PC use for Microsoft Office.
- Able to work as an effective part of a team, and to prioritise and handle own workloads efficiently.
- Be flexible when dealing with everyday fluctuating workloads and adapt to changing priorities.
- Be proactive and helpful within the team, responding and helping other team members with their workloads and deadlines whenever possible.
- Be well-presented, polite and courteous when dealing with clients, suppliers and colleagues.
- Follow relevant company and client procedures and respect client and company confidentiality.