Job Title: Internal Account Manager
Role: Full-time, Permanent
Salary: £17,000 per annum (£22,000 OTE)
Days / Hours: Mon - Fri, 09:00 - 17:00
MAIN PURPOSE
No cold calling. This role is for the Internal Account Manager to develop sales from existing retail, food service, wholesale and export customers by telephone.
Internal Account Manager Responsibilities
Responsibilities should be Specific, Measurable, Achievable, Relevant and Timely (S.M.A.R.T.)
- Generating new business by persuading clients to buy the company’s products, describing the product benefits and any special offers.
- Manage databases – entering information from calls made to or from existing or potential accounts
- Manage Accounts – schedule calls and to do’s for own accounts to monitor and halt any potential down trading or account closures
- Taking and processing of orders via calls in and out, emails and faxes. Scheduling the delivery dates and confirming these and liaising with Customer Services regarding any shortages with clients
- Order modification.
- Preparation of and dispatch of samples to increase sales
- Liaise with Customer Service to help clients with any questions or queries on deliveries etc
- Liaise with clients on all new own label or bespoke products ensuring maximum profit
- Liaise with the National Account Managers regarding any changes in buying patterns, non-performing SKUs, market information, etc
- Fully engage with the promotional activity and understand required monthly targets
Accept that this job description is not exhaustive and that it may be necessary with consultation to amend/change details from time to time.
Internal Account Manager Candidate Requirements
- Good computer skills.
- Able to communicate effectively with all people at all levels of the business and customer base.
- Must have a sales background
- Basic understanding and awareness of food practices would be an advantage
Internal Account Manager Personal Qualities
- Constant drive, enthusiasm and self motivation with ability to motivate others.
- Committed, disciplined and well organized.
- Ability to work under pressure.
- Excellent analytical skills.