This vacancy is now closed

Account Manager - Berkshire

£25,000 - £28,000 per annum - Facilities
Ref: 214 Date Posted: Thursday 07 Feb 2019
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Job Title

Account Manager


Wokingham, Berkshire

Reports to

Account Director

Company Profile

The purpose of the Company is to provide workplace services and products to the private sector, notably:

  • Facilities Services
  • Property Services
  • Integrated Products such as stationery and photocopiers

The ambition of the company is to establish a premier service business with a turnover exceeding £50m per annum within the next 5 years. Growth is already significant and the company is expanding rapidly, creating a number of opportunities for people.

Main Purpose of Job

To support the Account Director in the day to day management and operation of contracts providing a wide range of services for a large organisation and controlling cost and improving service quality

Key Tasks

  • Visit all business-critical sites nationally, conduct quality audit and maintain full compliance documentation
  • Review and manage all fixed and variable events quotes in the company’s in-house developed system.
  • Manage communication between customers and suppliers
  • Produce management reports
  • Chair and minute client and supplier meetings
  • Respond to OOH calls where required
  • Mobilise additional and new service lines as required
  • Establish best value and best practice
  • Analyse data to improve value for money
  • Manage change orders for contract
  • Benchmark and negotiate pricing for fixed and variable services with suppliers.
  • To manage change and expectations with client
  • Maintain and monitor agreed compliance on the estate
  • To drive innovation, quality and continuous improvement initiatives
  • Re-engineer services and communicate with all parties effectively
  • Effectively manage suppliers to deliver acceptable levels of service
  • To analyse service desk data for relevant contracts by building, service line and customer
  • To generate a minimum of 12% gross margin on each contract
  • To manage day to day contract activities
  • To check and maintain fixed services on the system ensuring accuracy at all times
  • To monitor management reports and events regarding the services
  • To provide a management interface with the customers management team, jointly developing the service solution

Attributes Required


A good general education is essential


No specified training is required although job holder must be able to demonstrate achievement in the areas of experience detailed below. Full training and induction on the facility and systems will be given.


  • Team management and leadership in a customer focused service arena
  • Will have previously managed a related multi-site support services operation across a large geographic area
  • Customer service management
  • Facilities services management (cleaning, security, maintenance, catering and others)
  • Will have previously dealt with sub contractor/supplier management
  • Knowledge and understanding of critical engineering systems/services and statutory compliance
  • Strong understanding of Quality and Safety systems such as ISO 9001, OHSAS 18001 and ISO 14001
  • Knowledge and understanding of quality systems and quality management.
  • Able to demonstrate comprehensive knowledge of plant and systems, to enable benchmarking of costs to deliver best value
  • Analytical, commercially astute
  • Experience of managing P&L
  • Experienced in multi-site contract management
  • Experienced in sub contractor management
  • Holder of IOSH or NEBOSH

Experience (Desirable)

  • Worked in a support services team environment or for a service company
  • Member of a professional institute i.e. BIFM, CIBSE, RICS


  • Excellent phone manner
  • Highly customer focused
  • Good planning and management capability
  • Computer literate across Microsoft Office suite
  • Can do attitude


  • Self-motivating and enthusiastic team player
  • Flexible and hard working
  • Willing to be involved in all aspects of the business
  • Innovative and imaginative.
  • As a team player will contribute to team building and succession planning.
  • Willing to grow and develop the business

Key Terms


  • £25,000 - £25,000 per annum


  • Wokingham with extensive UK travel as required


  • 40 hours Monday –Friday (although a role of this nature may require flexibility)


  • 25 days annual leave, workplace pension, business mileage


Days of Work



Please Note

  • All details are provided for guidance only and do not necessarily limit the responsibilities of the job.
  • Some benefits indicated may only be available after a qualifying period.